Returns & Exchanges

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To return or exchange an item, please email us at info@onlaps.com or call +447585630948. Our customer service team will assist you and provide a return authorization number or a prepaid return label if applicable. Note: Orders qualifying for free returns do not need a Return Authorization Number.

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Return Guidelines

• All returns must be unused, in 100% brand new condition, and returned within 60 days of the original order date.

• Refunds will be processed to the original payment method. Original shipping and return shipping costs are not refundable.

• Items returned after 90 days may be exchanged or issued store credit, which expires one year from the order date.

 

Packaging Returns

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• Shoes: Use the provided white bag to return your shoebox. If you have a return label, place it on the bag, or write your RMA number on the outside.

• Other Items: Return items in their original packaging. Include the return label or RMA on the outside.

• Ensure all returns are properly packaged to avoid refusal.

 

Important Instructions

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• Returns must include an RA number and a brief note stating the reason for the return.

• Wear shoes indoors only, on soft surfaces. They must be free of signs of wear.

• Return shipping costs are your responsibility unless the item is damaged or defective.

 

Changes and Cancellations

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To change or cancel your order, contact us at +447585630948 as soon as possible. We cannot guarantee changes once the order is processed.

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Thank you for your business!